Contents

Introduction Platform Overview Asset Management Data Import & Migration CCTV Survey Management Maintenance Inspections Risk Assessment Rehabilitation Planning Project Work List People & Qualifications Business Intelligence Security & Compliance Multi-Tenancy Industry Standards Get Started
Purpose-Built for UK Water Utilities

The evidence base for your AMP8 rehabilitation programme.

From first CCTV inspection to costed rehab work order — one intelligent view of your underground network, with the data regulators and boards want to see.

AMP8
Ready for 2025–2030
MSCC5
Native defect coding
NRSWA
Street-works aware
Multi-Tenant
Isolated per utility
Aligned with MSCC5 Defect Coding WRc Standards NRSWA Permits OS National Grid Section 104 / 106 AMP8 Ready
See the Scale

Every Asset on the Map, Colour-Coded by Condition

Switch between Condition, Risk, and Rehab views. Click any cluster to drill into the assets inside — and jump straight to their surveys, inspections, and recommendations.

SewerOne Network Map showing 327 pipes and 6,229 points across north-west England (Liverpool / Manchester / Cumbria), clustered and colour-coded by MSCC5 condition grade, with Condition / Risk / Rehab view toggle
Platform Overview

Everything Your Network Needs, Nothing It Doesn't

SewerOne covers the full lifecycle of sewer asset management — from the moment an asset is registered to the day it's scheduled for rehabilitation. Every module works together, so your data flows seamlessly from inspection to decision.

Asset Management

Register every asset in your network with the types, categories, and custom attributes that match your organisation. Track locations, dimensions, materials, ownership, and anything else you need.

CCTV Survey Management

Import CCTV survey data with defect observations, condition grades, and video files. Automatic matching to Project Work List jobs ensures nothing falls through the cracks.

Maintenance Inspections

Configurable checklists for manhole and ancillary inspections. Automated grading, remedial tracking, and schedule management keep your compliance on track.

Risk Assessment

Configurable Likelihood and Consequence of Failure models with weighted factors you define. Know exactly where your highest risks are and make informed investment decisions.

Rehabilitation Planning

Configurable decision trees automatically recommend the right rehabilitation action and estimated cost for every asset, based on condition and risk. Generate work orders in one click.

Business Intelligence

Purpose-built management reports with KPIs, trend charts, and drill-down tables. Monitor network health, survey productivity, defect patterns, contractor performance, and more.

Asset Management

A single, complete view of your entire sewer network

SewerOne's asset register is the foundation of everything. Every pipe, manhole, pumping station, and customer connection is recorded with its location, dimensions, material, condition status, and custom attributes specific to your organisation. Assets are organised into a configurable geographical hierarchy — regions, districts, drainage areas — however your business is structured.

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Flexible asset categories — Define the categories your organisation works with — pipes, manholes, ancillary equipment, connections, or any combination — each with distinct attributes and behaviours

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Unlimited configurable asset types — Create the exact asset types your network needs, each with custom fields tailored to what you want to track

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Location hierarchy — Organise assets by region, district, zone, sector, catchment, or drainage area — you choose which levels matter

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Full coordinate tracking — OS National Grid and WGS84 coordinates for start and end points of every asset

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Asset lifecycle states — Active, inactive, decommissioned, pending adoption — track the full journey of every asset

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Ownership classification — Public, private, adopted, Section 104, Section 106 — essential for regulatory reporting

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Parent-child relationships — Group service pipes under connections, chambers under manholes — maintain your network's logical structure

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Export & filtering — Advanced filters across every field, with CSV export for external analysis and stakeholder reporting

Asset Register list view — 6,642 assets with reference code, type, category, status, sewer use, risk band and address, filterable by every field
The asset register — every pipe, manhole and connection, filterable by every field.

Business Benefit

Stop managing your network in spreadsheets. SewerOne gives you a single source of truth for every asset — accessible to every team member with the right permissions, always up to date, and ready for regulatory reporting.

Data Import & Migration

Bring your existing data in — without losing a single record

Already have asset data in another system or spreadsheets? SewerOne handles bulk data import through intuitive step-by-step wizards. Upload your CSV files, map columns (the system auto-detects common header formats), validate everything before committing, and import thousands of records in minutes.

1

Upload

Upload your CSV file and select encoding

2

Map Columns

Auto-mapping with manual override for every field

3

Validate

Dry-run finds every error before any data is created

4

Import

Records created safely — small imports instant, large imports queued

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Asset register import — All core asset fields plus unlimited custom attributes per asset type

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PWL job import — Bulk import Project Work List jobs with automatic asset matching

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CCTV survey import — Industry-standard XML files with observations, grades, and video files

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Asset type & attribute import — Configure your entire asset schema via CSV

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Location hierarchy import — Build your entire regional structure from a spreadsheet

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Migration support — Tools and scripts available to extract data from your existing systems into SewerOne-ready format

Asset import wizard showing the 4-step flow: Upload File, Map Columns, Validate, Import — with CSV drag-and-drop, UTF-8/ISO-8859-1 encoding picker, and template download
Four steps. Every import validated before a single record is created.

Business Benefit

No data left behind. Whether you're migrating from an existing system or consolidating spreadsheets, SewerOne's import wizards validate every row before committing — so you can be confident your data is complete and accurate from day one.

CCTV Survey Management

From inspection footage to condition intelligence

CCTV surveys are the eyes of your sewer network. SewerOne imports survey data directly from industry-standard XML files — complete with defect observations, MSCC5 condition grades, and linked video footage. Every survey is automatically matched to the planned job it fulfils, closing the loop between what was planned and what was found.

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Industry-standard XML import — Direct import from CCTV survey equipment software, handling hundreds of surveys per batch

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MSCC5 defect coding — Full observation code library with structural and service defect categories, severities, and descriptions

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Automatic condition grading — Structural and service grades calculated on a 1–5 scale from survey observations

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Video file management — Automatic detection from server directories, transcoding to MP4, and playback from any browser

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Automatic job matching — Surveys linked to planned jobs by node references, job numbers, or pipeline length

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Batch & contractor tracking — Every import tied to a batch and contractor for accountability and quality tracking

CCTV survey detail page showing survey metadata, observations table with MSCC5 codes, structural and service grading with peak/mean/total scores, matched job, and video upload area
Every survey — observations, MSCC5 grading, video, and matched planned job — on one page.

Business Benefit

Your contractors deliver survey data — SewerOne turns it into condition intelligence. No manual data entry, no spreadsheets, no disconnected video files. Import, grade, and analyse in one seamless workflow. When a survey is imported, risk scores and rehabilitation recommendations update automatically.

Maintenance Inspections

Structured inspections for manholes, chambers, and ancillary assets

Not every asset gets a CCTV camera. Manholes, CSO chambers, outfalls, and other surface-accessible assets need regular physical inspections. SewerOne provides a fully configurable checklist system with automated grading across the dimensions you define — such as Health & Safety, Condition, and Serviceability.

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Configurable checklists — Define inspection items per asset type, each with scored response options

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Configurable grading categories — Define your own grade dimensions (e.g., Health & Safety, Condition, Serviceability), each calculated automatically using peak, mean, or total scoring

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Remedial work tracking — Issues flagged during inspection automatically create tracked remedial actions with priority, scheduling, and completion monitoring

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Inspection scheduling — Set frequency per asset or asset type; next-due dates update automatically when inspections complete

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Permit management — Capture NRSWA street works permit details including grid references, traffic management, and reinstatement type

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Photo attachments — Attach photos and documents to any inspection for visual evidence and record-keeping

Business Benefit

Never miss an overdue inspection again. SewerOne tracks what's been inspected, what's due, what's overdue, and what needs remedial attention. Your compliance team gets real-time visibility, and your operations team knows exactly what to prioritise next.

Risk Assessment

Data-driven risk scoring across your entire network

SewerOne calculates risk for every asset in your network using models that you define and control. The system evaluates both the Likelihood of Failure (how likely is this asset to fail?) and the Consequence of Failure (how serious would it be?), combining them into a combined risk score displayed on an interactive risk matrix with drill-down capability.

CoF 5
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25
CoF 4
4
8
12
16
20
CoF 3
3
6
9
12
15
CoF 2
2
4
6
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CoF 1
1
2
3
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LoF 1
LoF 2
LoF 3
LoF 4
LoF 5

Interactive risk matrix — click any cell to see the assets at that risk position

How Risk Scoring Works

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Configurable risk factors — Choose the factors that matter to your organisation (e.g., condition grade, asset age, material, diameter, sewer use) — each with adjustable weights that must total 100%

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Automatic recalculation — Risk scores update instantly when new survey data arrives, inspections complete, or asset attributes change

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Configurable risk bands — Define your own risk bands, thresholds, and colours — the platform applies them consistently across every page and report

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Factor breakdown — Drill into any asset's risk score to see exactly which factors contributed and how

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Missing data handling — When a factor has no data (e.g., no age recorded), remaining factors are automatically re-weighted — no false scores

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Batch recalculation — Recalculate all assets in one click when you adjust your risk model configuration

Business Benefit

Stop guessing where to invest. SewerOne's risk model gives you an evidence-based view of your entire network, so capital planning is driven by data, not assumptions. Adjust the model to match your organisation's risk appetite, and watch the matrix update in real time.

Rehabilitation Planning

From condition data to costed work orders — automatically

SewerOne connects the entire pipeline from inspection to work order. Configurable decision trees evaluate each asset's condition grade and risk score to recommend the right rehabilitation action — patch repair, structural lining, full replacement — with estimated costs. Accept recommendations and generate Project Work List jobs in one click.

1

Inspect

CCTV survey or maintenance inspection

2

Grade

Condition grade auto-calculated

3

Score Risk

LoF × CoF = risk score

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Recommend

Decision tree suggests action & cost

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Execute

Generate work orders

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Configurable decision trees — Define rules using condition grade, risk band, material, diameter, defect type, asset age, and category

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Costed rehabilitation actions — Define your own actions (e.g., patch repair, lining, replacement, monitoring), each with per-metre and per-unit costs for accurate budgeting

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Priority classification — Configurable priority levels (e.g., Immediate, Within 1 Year, Monitor) — clear language your teams already understand

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Recommendation lifecycle — Accept, defer (with review date), reject, or supersede — full audit trail of every investment decision

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One-click work order generation — Select accepted recommendations, create a PWL batch, and assign to a contractor in one flow

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Cost summary dashboard — Total pending cost, immediate actions count, and within-1-year count visible at a glance

Rehab Planning recommendations table showing 514 pending recommendations totalling £530,898, with 124 immediate action items, 280 within 1 year, risk-banded prioritisation and filtered by status/priority/action/category
Every recommendation costed, prioritised, and ready to turn into a work order.

Business Benefit

Investment decisions backed by evidence, not opinion. SewerOne's decision trees make rehabilitation recommendations transparent, consistent, and auditable — so you can defend every pound spent to regulators, board members, and stakeholders. Change the rules, and every recommendation updates instantly.

Project Work List

Organise, assign, track, and close out your operational programmes

The Project Work List (PWL) module manages the full lifecycle of sewer inspection and maintenance jobs. Jobs are grouped into batches, assigned to contractors, tracked through execution, and closed out with actual meterage and completion records. Every CCTV survey that comes back automatically updates the corresponding job.

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Batch management — Group jobs by programme, contractor, quarter, and year for structured work delivery

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Job lifecycle tracking — To Be Planned → Scheduled → Site Complete → Closed, with access issue handling

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Contractor assignment — Assign batches to contractors and track delivery metrics, completion rates, and quality

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Client association — Link batches to the commissioning client for accurate billing and reporting

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Meterage tracking — Expected vs. actual meterage per job and per batch, essential for contract management

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Bulk import — Import thousands of jobs from CSV with automatic asset matching and status assignment

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Survey auto-linking — When CCTV surveys are imported, they automatically match to jobs by node reference or job number

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Activity timeline — Full history of status changes, notes, and events per job for accountability

Business Benefit

Know exactly where every job stands. SewerOne connects Project Work List jobs to survey results, so when a contractor delivers footage, the job updates automatically. No manual status chasing, no spreadsheet reconciliation — just clean, connected operational data.

People & Qualifications

Field workforce visibility — who did what, with which competencies

Sewer work is delivered by people — and regulators increasingly ask who was on site and whether they were qualified. SewerOne tracks your field workforce end-to-end: individual operatives, crew composition, and the industry qualifications that matter (EUSR Blue Card, SHEA, MSCC5, NRSWA Street Works, Confined Space, CSCS). Every MI inspection, CCTV survey, and PWL job links back to the crew that carried it out.

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Operative register — Full records per field worker with role (supervisor, operator, operative, trainee), status, contact details, and employee reference

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Crew composition — Build named crews (Survey Team North, Maintenance Crew South, Emergency Response, etc.) with a leader and assigned members, tracked with history

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Crew assignment across work types — Attach a crew to any Maintenance Inspection, CCTV survey, or PWL job — then slice your reports by crew

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Qualification tracking (opt-in competency module) — Record EUSR National Water Hygiene, SHEA, NRSWA Street Works, MSCC5 CCTV Inspection, Confined Space Entry, and CSCS certifications per operative, with card number, issue date, and expiry

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Expiry awareness — Qualifications flagged as valid, expiring soon, or expired — see at a glance which operatives are about to fall out of compliance

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UK water industry standards — Default qualification library mirrors the competencies UK water utilities actually require; tenant-customisable if your scheme differs

Business Benefit

Prove compliance to regulators, clients, and internal stakeholders. SewerOne turns "who was on site and were they qualified?" from a paperwork scramble into a one-click answer — with a full audit trail behind it.

Business Intelligence

Reports That Tell You What Matters

Every report features KPI cards, interactive charts, distribution breakdowns, and data tables with advanced filtering. Export any report to CSV for further analysis. All reports are scoped to your organisation's data with client-level filtering.

Network Health report showing coverage KPIs, grade distribution, grade trend, risk distribution and worst-20-assets table
Live view

Network Health

The big picture of your sewer network's condition. See survey coverage, average structural grade, risk distribution, and the worst-scoring assets in your network — all in one view.

Survey Coverage % Avg. Grade Risk Distribution Grade Trend
Survey Productivity report showing survey KPIs, surveys-per-month trend, import success rate and recent imports table
Live view

Survey Productivity

Track your inspection programme's throughput. Total surveys, surveyed length, monthly trends, and import success rates — so you know if your contractors are delivering on target.

Total Surveys Surveyed Length Monthly Trend Import Success Rate
Defect Analysis report showing total defects, defects-per-km, category split bar, monthly trend, material breakdown and top defect codes table
Live view

Defect Analysis

Understand the defect patterns across your network. Which defect codes appear most? How do defects vary by material? What's the severity trend? Your most analytically valuable report.

Defects per km Top Defect Codes Material Breakdown Severity Trend
PWL Operations report showing total-jobs KPIs, cumulative meterage curve, contractor workload and batch progress table
Live view

PWL Operations

Operational performance at a glance. Job status distribution, meterage targets vs. actuals, batch progress, and contractor workload — everything you need for programme management.

Completion Rate Meterage vs. Target Batch Progress Contractor Workload
Contractor Performance report showing completion rate by contractor, jobs-per-month trend, survey quality and contractor summary table
Live view

Contractor Performance

Hold contractors accountable with data. Compare completion rates, meterage delivery, rejection rates, and access issues across all contractors — with monthly trend breakdowns.

Completion Rate Rejection Rate Access Issues Monthly Trends
MI Compliance report showing completion KPIs, grade distribution bar, inspections-per-month trend, remedial priority distribution and overdue inspections table
Live view

MI Compliance

Stay on top of your inspection schedule compliance. Track completed inspections, overdue schedules, open remedials, and average condition grades across your non-pipe assets.

Compliance Rate Overdue Inspections Open Remedials Grade Distribution
Executive KPIs dashboard showing Network Health RAG badge, 12 KPI boxes across asset portfolio / operational performance / crew & access, 12-month sparkline trends and Top 5 Risk Hotspots table
Live view

Executive KPIs Dashboard

The one page you take into the boardroom. Network Health RAG badge, 12 live KPIs across asset portfolio, operational performance, and crew & access — each with a period-over-period delta. 12-month sparkline trends and a Top 5 Risk Hotspots panel tell directors exactly where to act next.

Network Health Score Period Deltas 12-Month Trends Top 5 Hotspots
Crew Operations dashboard showing active crews KPI, total completions, abort rate, top performer, per-crew productivity bar chart, live status and 12-month trend
Live view

Crew Operations Dashboard

Field workforce performance in one tab. Per-crew productivity (MI + CCTV + PWL combined), cross-domain abort rate, today's live status with optional auto-refresh, and a 12-month completion trend versus team average — so team leads know who's ahead and where to rebalance.

Per-Crew Productivity Live Status Today Abort Rate 12-Month Trend
Access Issues report chart row showing Top Reasons bars, By Work Type bars, By Crew bars, By Location bars and monthly trend line chart
Live view

Access Issues Report

Why your crews can't complete work — and what to do about it. A single cross-domain view of aborted MI inspections, CCTV surveys, and PWL jobs, grouped by reason, location, work type, and crew. Resolution tracking with average days-to-resolve turns lost site visits into actionable intelligence.

Abort Rate Top Reasons By Location Avg Resolution

Business Benefit

No more building reports from scratch in Excel. SewerOne's reports are always live, always filtered to your data, and always exportable. Use them in board presentations, regulatory submissions, contractor meetings, and investment cases — the data speaks for itself.

Ready to see SewerOne with your data?

Book a 20-minute walkthrough. We'll map the modules to your AMP8 deliverables and show how your team would use them day-to-day.

Book a 20-minute walkthrough

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Enterprise Grade

Security, Audit & Compliance

SewerOne is built with security at every layer — not bolted on as an afterthought. Every action is logged, every permission is enforced, and every piece of data is protected.

Role-Based Access Control

Granular permissions per feature — control who can view, create, edit, or delete across every module. Role hierarchy prevents privilege escalation.

Complete Audit Trail

Every user action is logged with before/after values, timestamps, and attribution. Investigate any change in seconds.

Strong Password Policy

Enforced complexity requirements (uppercase, lowercase, numbers, special characters) across all account operations.

User Management

Delegated user administration within role hierarchy. Managers can only manage users below their level.

Recycle Bin & Recovery

Full snapshots captured before deletion, with validation checks on restoration. Protect against accidental data loss.

Rate Limiting

Throttling on all admin operations prevents brute force attacks and resource exhaustion.

PDF Reports

Professional, branded reports for surveys, inspections, and analytics. Share with stakeholders who don't have system access.

Incident Response Ready

Documented procedures for detecting, containing, and recovering from security incidents.

Architecture

Built for Multiple Organisations

SewerOne is a multi-tenant platform — meaning multiple water utilities can operate on the same system with complete data isolation. Each organisation gets its own dedicated environment.

Dedicated Subdomains

Each organisation accesses the platform through its own URL. No shared screens, no confusion — your team sees only your data.

Complete Data Isolation

Data isolation is enforced at the database level, not just the application. It is not possible for one organisation's data to appear in another's view.

Independent Configuration

Each organisation configures its own asset types, location hierarchy, risk models, decision trees, inspection checklists, and risk bands — completely independent.

Instant Onboarding

New organisations are provisioned in minutes with all default configurations, asset types, and permissions ready to go. Import data and start working immediately.

Feature Control

Choose which modules each organisation can access. Offer different service tiers or hide features that aren't relevant to a specific client.

Client Registry

Track commissioning clients and contractors. Filter all reports and operational data by client for accurate billing and performance monitoring.

Industry Alignment

Built on UK Water Industry Standards

SewerOne isn't a generic asset management tool adapted for water. It's purpose-built for the UK water and sewerage industry, with the standards and classifications your teams already work with.

● MSCC5 Defect Coding ● WRc Standard Codes ● NRSWA Permits ● XML Survey Import ● OS National Grid ● Section 104/106
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MSCC5 defect classification — The industry standard for sewer condition classification, built into every survey import and defect analysis

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WRc reference codes — Standard asset type codes from the Water Research Centre, shared across all organisations

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NRSWA-aligned permits — Street works permit capture with grid references, traffic management, and reinstatement classification

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Sewer use classification — Foul, surface water, combined, and trade effluent — the standard categories used across the industry

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Ownership categories — Public, private, adopted, Section 104, Section 106 — supporting adoption and regulatory reporting

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OS National Grid & WGS84 — Dual coordinate systems for compatibility with mapping platforms and spatial tools

Ready to Transform Your Network Intelligence?

SewerOne gives water utilities the tools to move from reactive maintenance to proactive, risk-based asset management. Let us show you how it works with your data.